Core Viewpoint - The Beijing Railway Bureau's passenger segment issued a statement addressing a situation where a passenger's ticket for seat 01F was actually for a luggage rack due to a temporary change in train model, leading to confusion and inconvenience for the traveler [1] Group 1 - On November 18, the G41 train from Beijing South to Wuhu experienced a model change from CR400AF-BZ to CR400AF-BS, resulting in passengers unable to find their assigned seats [1] - The railway department promptly notified affected passengers via the 12306 system about the seat adjustment from 6 car 1 row F to 6 car 19 row F [1] - The passenger's misunderstanding of the notification led to difficulties in locating the new seat, but staff assisted in redirecting the passenger to the correct location and explained the situation [1] Group 2 - The Beijing passenger segment expressed sincere apologies for the inconvenience caused to travelers and acknowledged the importance of passenger feedback on railway services [1] - The company committed to continuously improving passenger service quality to ensure a smooth and pleasant travel experience for all [1]
高铁票买到01F座位实为行李架？官方回应
Yang Shi Wang·2025-11-19 11:01