广百股份：公司构建智慧广百客服平台，推出智能客服YOYO

Core Viewpoint - The company has made significant advancements in smart logistics and digital retail, focusing on enhancing customer service through technology [1] Group 1: Smart Logistics Achievements - The company has developed a smart customer service platform named YOYO, which provides quick responses to customer inquiries, thereby improving the overall customer service experience [1] - The implementation of smart guide devices in stores aims to enhance operational efficiency and customer interaction [1] Group 2: Digital Retail Innovations - The establishment of a smart rental service center and self-service lockers in stores reflects the company's commitment to integrating technology into daily operations [1] - The use of intelligent systems for safety management and energy conservation demonstrates the company's focus on sustainable and efficient store management [1]