日本标杆游学战略经营溯源：日航与711的企业经营之道（二）

Group 1: Japan Airlines (JAL) - Japan Airlines (JAL) transformed from a company with a debt of 2.32 trillion yen, which was the largest bankruptcy case in Japan's non-financial sector, into a global benchmark through core reforms in route management, workforce reduction, and service quality enhancement under the leadership of Kazuo Inamori [2][4]. - The immersive experience at JAL highlighted the integration of 5S management into daily operations, significantly improving maintenance efficiency and internalizing standardized management practices [7]. - JAL's rigorous safety management system, which emphasizes embedding safety into the company's culture, is a fundamental aspect of its brand rejuvenation and crisis recovery [10]. Group 2: 7-Eleven - The operational philosophy of 7-Eleven, as presented at the Ito Training Center, illustrates how to maintain leadership in a stable environment through the principles of "adhering to fundamentals" and "adapting to change" [14][16]. - The four fundamental principles proposed by former president Toshifumi Suzuki emphasize the importance of frontline employees executing these principles without compromise, serving as a stabilizing force during market fluctuations [17]. - 7-Eleven's dynamic iteration strategy, which involves real-time updates to product offerings based on market conditions, has allowed the brand to remain closely aligned with consumer needs across various markets [18]. Group 3: Conclusion - The visits to JAL and 7-Eleven provided contrasting yet complementary lessons: JAL demonstrated how to uphold values and implement change in times of crisis, while 7-Eleven exemplified the importance of consolidation and iteration during favorable conditions [20].