Bei Jing Shang Bao·2025-11-20 07:37Core Points - The article highlights the proactive measures taken by China Construction Bank's Beijing branch to combat telecom fraud targeting the elderly, emphasizing the importance of safeguarding the financial assets of vulnerable groups [1][2] - A specific incident is detailed where an elderly customer was scammed into transferring 2,350 euros (approximately 19,000 RMB) to an overseas account, prompting an urgent response from the bank [1][2] Group 1: Incident Overview - An elderly customer was defrauded and transferred funds to a foreign account, leading to a frantic call for help from the family [1] - The bank's emergency response mechanism was activated immediately upon receiving the distress call, showcasing their commitment to customer service [1][2] Group 2: Response and Recovery - The bank's international department quickly coordinated to issue a stop payment order, demonstrating effective cross-department collaboration [2] - Within two hours, the funds were successfully traced and recovered, with the entire process taking only two working days to return the money to the customer's account [2] Group 3: Customer Appreciation - The customer expressed gratitude through a handwritten letter, acknowledging the bank's professionalism and efficiency in handling the situation [2][3] - The incident reinforced the bank's mission to protect customers from fraud and highlighted their role in building a robust financial security framework for the community [2][3]