TTEC Builds Momentum Across Latin America as Leading Retail Banks Turn to the Region for Customer Experience Excellence

Core Insights - TTEC Holdings, Inc. is enhancing its presence in Latin America's banking and financial services sector, achieving significant results for global retail financial institutions [2][5] - The company leverages a skilled multilingual workforce in Latin America, particularly in Brazil, Colombia, and Mexico, to provide exceptional customer experience (CX) services [1][3] - TTEC's operations focus on combining technology with human talent, leading to improved customer satisfaction and operational efficiency [4][6] Company Performance - TTEC has been operational in Latin America for over a decade, with seven delivery centers across Mexico, Colombia, and Brazil [3] - A notable case involved a global money transfer service where TTEC's bilingual team in Colombia improved customer experience scores by 17%, achieved a 98% empathy score, and reduced average handle time by 15% [4] - The company has launched new engagements with multiple global retail banks, further solidifying its position as a preferred CX partner in the region [5] Talent and Culture - TTEC emphasizes attracting and retaining exceptional talent, resulting in industry-leading employee retention and satisfaction ratings [7] - The company is recognized as a Great Place to Work® in Mexico, Colombia, and Brazil, reflecting its commitment to employee development [7][8] - TTEC's investment in career building translates into higher performance and better customer outcomes, making it a strategic hub for financial services CX delivery [8]