XIAOMI(HK:01810) Mei Ri Jing Ji Xin Wen·2025-11-21 04:51Core Viewpoint - The company addresses misinformation regarding the diving capabilities of the Xiaomi Watch S4 Sport, clarifying that the standard version does not have diving certification while the Sport version does [1][2][3] Group 1: Product Clarification - The Xiaomi Watch S4 standard version is certified with a 5ATM waterproof rating but is not certified for diving and has never claimed to have diving capabilities [1][3] - The Xiaomi Watch S4 Sport is certified with a 5ATM waterproof rating and has received SGS EN13319 international diving certification, with a certification number of SZES240500316501 [2][3] - The Xiaomi Watch S4 Sport supports various diving modes, including recreational scuba diving, free diving, and gauge diving, with a maximum depth of 40 meters [2][3] Group 2: Customer Service and Response - The company acknowledges a specific case where a user experienced issues with the Xiaomi Watch S4 Sport, which was found to meet warranty conditions after inspection, leading to a replacement of the front display module and waterproof seal [2][3] - The company expresses regret for the lack of clarity in communication regarding the product's performance after repair, which caused user concerns about its diving capabilities [2][3] - The company has reached out to the user to clarify the situation and has conducted a comprehensive review of service standards to improve future service quality [2][3]