XIAOMI(HK:01810) Feng Huang Wang·2025-11-21 05:35Core Viewpoint - Xiaomi addressed the controversy regarding its "Xiaomi Watch S4" and clarified that the customer service inquiry in the viral video was related to the standard version, which is not designed for diving, while the sport version is certified for such activities [1][2] Group 1 - Xiaomi confirmed that the customer in question owned the "Xiaomi Watch S4 Sport," which is designed for diving and has undergone hardware repairs to restore its functionality [2] - The company acknowledged that the communication from customer service regarding the repaired product was not precise, leading to user concerns about reliability, and expressed apologies for this [2] - Xiaomi emphasized the importance of understanding the limitations of professional diving equipment, stating that even the certified "Xiaomi Watch S4 Sport" should avoid exposure to extreme conditions such as hot water showers and high-pressure water flows [2] Group 2 - The company clarified that the standard version of the "Xiaomi Watch S4" has a 5ATM water resistance rating but does not claim to support diving, while the sport version has both 5ATM certification and SGS EN13319 international diving certification [1] - Xiaomi highlighted that the misleading information arose from the mixing of customer service inquiries related to different product lines, which could confuse consumers [1] - The official statement included a commitment to review service standards to prevent similar issues in the future [2]