长安航空：用新技术赋能智慧出行新体验

Core Viewpoint - The company, Xinhai Aviation Chang'an, has made significant advancements in enhancing passenger services through the integration of new technologies, focusing on digitalization and intelligent services to meet the evolving needs of travelers in the aviation sector [1][11]. Group 1: Technological Innovations - The introduction of AI intelligent customer service allows for efficient communication, enabling passengers to easily access various services through voice commands [2]. - The official website now features an "accessible browsing" function to assist special needs travelers, including the visually impaired and elderly, enhancing their online service experience [3]. - The implementation of an electronic itinerary system will eliminate paper tickets by October 2025, streamlining the process for travelers and improving efficiency in obtaining invoices [4]. Group 2: Service Enhancements - The upgrade of direct sales brand pricing allows passengers to customize their ticket purchases, catering to diverse travel needs and preferences [5][6]. - The launch of "offline payment" options during flights provides a convenient shopping experience for passengers, addressing the challenges of in-flight purchases without internet access [7]. - The enhancement of transfer services has resulted in over 70,000 new transfer product combinations, improving the overall travel experience for passengers [8]. Group 3: Operational Improvements - The adoption of RFID technology for luggage tracking has significantly improved the accuracy and timeliness of baggage handling, reducing the risk of lost luggage [9]. - Upgraded information management systems ensure better operational efficiency and safety, including real-time monitoring of flight operations and enhanced data security measures [10]. - The company emphasizes a commitment to passenger satisfaction, focusing on service quality and operational reliability as key performance indicators [11].