CHINA UNICOM(HK:00762) Xin Hua She·2025-11-21 08:46Core Viewpoint - Hebei Unicom is actively implementing the "Responding to Public Needs" service initiative, focusing on enhancing customer service through thoughtful and practical measures, thereby building a strong communication bridge with the community [1] Group 1: Service Improvement Initiatives - Hebei Unicom has launched a "micro-transformation" initiative to enhance service quality in 28 pilot service centers in Shijiazhuang, introducing comfortable seating and standardized service boxes to address customer needs during wait times [2] - The service boxes are equipped with basic items like sewing kits and reading glasses, as well as emergency medical supplies in collaboration with local health centers, demonstrating a commitment to customer care [2] Group 2: Community Engagement and Education - A "micro-popularization" program is being conducted in rural areas to educate the elderly about digital safety, using localized and situational methods to bridge the digital divide [3] - Volunteers are providing training on recognizing scams and assisting seniors in installing anti-fraud applications, ensuring a dual layer of protection for their financial security [3] Group 3: Infrastructure and Safety Improvements - In Xingtai's Xiniu County, Hebei Unicom's team has coordinated resources to repair damaged road slopes, enhancing safety for local residents and addressing community concerns [4] - The company emphasizes practical actions in response to public needs, showcasing its commitment to community welfare through service upgrades and infrastructure improvements [4]