民航局拟出新规：保障残疾人旅客，升降车应配斜坡导板

Core Viewpoint - The Civil Aviation Administration of China (CAAC) has issued a draft proposal aimed at enhancing the aviation transport services for disabled individuals, requiring feedback from relevant stakeholders by November 21 [1] Group 1: Enhancements in Facilities and Equipment - The draft proposal emphasizes the need to improve hardware infrastructure by adding necessary facilities and equipment to ensure a comprehensive and modernized service system for disabled passengers [2] - Airports are required to upgrade public areas, check-in counters, security checkpoints, boarding gates, and arrival areas to meet accessibility standards, ensuring the availability of features like accessible pathways, tactile paths, low-service counters, accessible restrooms, and audio-visual systems [2] - The proposal specifically mentions the addition of boarding assistance devices, prioritizing the use of jet bridges for disabled passengers and ensuring the availability of portable ramps to eliminate height differences for safe boarding and deplaning [2] Group 2: Mobility Assistance and Service Processes - Major airports are expected to provide electric vehicles equipped for wheelchair users, including features like wheelchair securement and hydraulic tilt functions [3] - Airlines are encouraged to keep specialized narrow wheelchairs on board to assist passengers in moving between the cabin door and their seats or restrooms [3] - The proposal encourages airports to allow the check-in of electric wheelchairs at the boarding gate and to facilitate the process for disabled passengers [4] Group 3: Service Standardization and Oversight - The draft highlights the importance of streamlining information channels, standardizing service processes, enhancing staff training, and enforcing strict supervision [4] - Airports are required to implement a "first point of contact" responsibility at inquiry or assistance counters to provide one-stop services for disabled passengers [4] - The CAAC will focus on the compliance of airlines and airports with regulations regarding disabled passenger services, conducting regular assessments and addressing complaints related to service deficiencies [4]