Lowe’s virtual assistants boost satisfaction and sales

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Lowe’s AI virtual assistants have boosted customer satisfaction and contributed to sales growth, executives said on a Q3 2025 earnings call Wednesday. Mylow and Mylow Companion, the customer-facing and employee-facing virtual assistants Lowe’s launched this spring, are answering nearly 1 million questions per month. Customer satisfaction scores increase 2% amon ...