Core Viewpoint - The article highlights the transformation of auto insurance claims processing through the implementation of the "AI Remote Intelligent Claims Platform" by Fintech One Account, which integrates AI technology to enhance efficiency, accessibility, and reliability in insurance services [2][9]. Group 1: AI Integration in Claims Processing - The "AI Remote Intelligent Claims Platform" incorporates AI throughout the entire claims process, including investigation, loss assessment, claim approval, payment, and risk control [2][3]. - Fintech One Account leverages over 30 trillion bytes of data and extensive resources, including 3.2 trillion high-quality text data and over 75 billion images, to support AI model accuracy in auto insurance scenarios [2][3]. Group 2: Four Key Areas of Intelligent Upgrade - The platform achieves intelligent upgrades in four main areas: investigation and loss assessment, customer service, claim approval, and risk control, transitioning from manual to intelligent collaborative processes [3][4]. - The use of "5G + video technology" allows for remote video investigations, enabling multiple cases to be processed simultaneously and improving efficiency [4]. - A unified micro-operation platform enhances customer service by automating 90% of communications and providing a seamless experience for clients [5][6]. Group 3: Efficiency and Quality Control - The AI-driven platform enables automatic claim closure, with small claims being settled in as little as 30 seconds, significantly improving operational efficiency [6][7]. - AI quality control measures ensure accurate damage assessment with a 99.2% accuracy rate in identifying common vehicle damages, while also preventing fraudulent claims through historical data analysis [7][8]. Group 4: Risk Prevention and Fraud Detection - The platform enhances fraud detection capabilities, achieving a 35% increase in fraud identification rates through comprehensive AI-driven risk control measures [8]. - AI digital certification and image analysis help prevent fraudulent activities from the outset, ensuring the validity of submitted information [8]. Group 5: Industry Impact and Future Development - The AI-enabled claims processing not only improves efficiency but also facilitates a shift from labor-intensive to intelligent collaborative models within the insurance industry [9]. - The platform's modular design allows for quick integration with existing systems, providing a scalable solution for small and medium-sized insurance companies [9].
告别繁琐耗时，迎来极速便捷：金融壹账通AI智赔重新定义车险体验