安阳市优化消费环境三年行动暨“3·15消费购物季”正式启动

Core Viewpoint - The launch of the three-year action plan to optimize the consumption environment in Anyang aims to enhance consumer experience and protect consumer rights, emphasizing the importance of collaboration among various government departments and stakeholders [1][3]. Group 1: Meeting Highlights - The meeting was attended by over 130 representatives from various government departments, industry associations, and enterprises, indicating a strong collaborative effort [1]. - Emphasis was placed on understanding the significance of the action plan as a crucial step in promoting a people-centered development approach [3]. - The need for a problem-oriented approach was highlighted, focusing on key issues and ensuring effective implementation [3]. Group 2: Implementation Strategies - The meeting outlined strategies to enhance supply through the "Three Products" strategy, promoting well-known brands and traditional products, and encouraging trade-in programs for automobiles and home appliances [5]. - Regulatory measures will be strengthened to combat consumer fraud and ensure fair practices, including the promotion of integrity in business operations [5]. - A multi-faceted dispute resolution mechanism will be established to protect consumer rights and streamline complaint channels [5]. Group 3: Long-term Effectiveness - The meeting stressed the importance of institutionalizing successful practices into long-term systems, including cross-departmental collaboration and consumer credit incentives [5]. - A scientific evaluation framework will be developed to monitor the effectiveness of the implemented measures, with third-party assessments included [5]. - Encouragement for grassroots innovation in consumer rights protection and quality improvement will be promoted, with successful experiences shared across regions and industries [5]. Group 4: Consumer Rights Protection - The meeting reviewed the achievements and challenges faced in consumer rights protection and the optimization of the consumption environment throughout the year [7]. - A joint initiative for unconditional returns and exchanges was proposed by nine participating enterprises, showcasing a commitment to consumer satisfaction [7]. - Detailed explanations of the "Henan Province Three-Year Action Plan for Optimizing the Consumption Environment (2025-2027)" and related guidelines were provided to enhance service quality [9].