电商“见顶”，零售变阵 | 《财经》封面

Core Insights - The era of rapid growth driven by traffic dividends in the e-commerce sector has ended, transitioning to a phase where efficiency and consumer engagement are paramount [5][6][48] - The focus has shifted from sheer volume to understanding consumer emotions and experiences, marking a transition from a "goods society" to a "service society" [4][48] Group 1: E-commerce Growth Trends - The online retail growth rate for physical goods has significantly slowed, nearing zero growth, indicating a shift from high-speed expansion to stock competition [10][11] - The proportion of online retail sales of physical goods in total retail sales has peaked and is now declining, reflecting a maturing consumer market [13][11] - In contrast, express delivery volumes are experiencing rapid growth, highlighting a new normal characterized by fragmented consumption and high return rates [15][19] Group 2: Changing Competitive Landscape - The competition has shifted from long-distance e-commerce to instant retail, with major players like Alibaba, Meituan, and JD.com investing heavily in "30-minute delivery" models [4][26] - AI technology is being deeply integrated to enhance efficiency across the supply chain, marking the entry of e-commerce into a "computational power era" [4][40] - The new competitive logic emphasizes understanding consumer scenarios and needs rather than merely focusing on product distribution [40][46] Group 3: Consumer Behavior and Preferences - Consumers are increasingly engaging in high-frequency, low-value purchases, leading to a rise in order volumes despite lower individual transaction values [19][20] - The rise of the "emotional economy" indicates a shift towards service consumption, with emotional value and experiences becoming key drivers of consumer behavior [48][49] - The growth of non-physical consumption, such as emotional healing and digital services, is outpacing traditional physical goods sales [49][50] Group 4: Strategic Adjustments by Platforms - E-commerce platforms are evolving their strategies to integrate both online and offline services, focusing on creating seamless consumer experiences [40][46] - Companies are adopting a multi-platform approach, leveraging different channels for distinct roles, such as content-driven engagement and direct sales [24][37] - The competition is increasingly about defining user life scenarios and providing tailored solutions rather than just selling products [40][46] Group 5: Future Outlook - The future of e-commerce lies in the ability to adapt to changing consumer needs and preferences, moving towards a more mature and segmented consumption society [48][56] - Platforms must navigate the complexities of integrating services into their offerings while maintaining quality and consumer trust [46][56] - The emphasis on emotional value and personalized experiences will shape the next phase of growth in the retail landscape [48][50]