Core Points - The increase in delivery volume of Xiaomi cars has led to a rapid rise in complaints regarding its sales services [1][12] - A recent court ruling found Xiaomi liable for breaching a car purchase agreement, requiring the company to refund double the deposit to a consumer [4][10] Group 1: Legal Developments - The Haikou City Meilan District People's Court ruled that Xiaomi's purchase agreement contained invalid clauses, and the company must return a total of 10,000 yuan in deposits to the consumer [4][10] - The court identified three main reasons for its ruling: the invalidity of format clauses, violation of good faith principles, and breach of supplementary agreements [10] Group 2: Consumer Complaints - Complaints regarding payment obligations and delivery sequences have surged since November 2025, affecting various models including the SU7 series and the new YU7 SUV [12] - Xiaomi's customer service has not provided clear responses to consumer requests for "paying after vehicle inspection," suggesting that consumers negotiate with local stores instead [12] Group 3: Company Performance - Despite the rising consumer complaints, Xiaomi's automotive business reported strong performance, delivering over 260,000 vehicles in the first three quarters of the year, with a revenue of 28.3 billion yuan [13] - The automotive segment accounted for 25% of the group's total revenue, achieving a gross margin of 25.5% and a quarterly operating profit of 700 million yuan [13]
先付款后验车,小米汽车一审败诉!被判双倍返还定金