工作人员脚踩食材展柜，“天价麻辣烫”杨国福再曝食安问题

Core Viewpoint - The recent food safety incident involving Yang Guofu Spicy Hot Pot has raised significant concerns about the company's management practices and brand reputation, potentially leading to a consumer trust crisis and impacting its market position in the competitive restaurant industry [3][21]. Group 1: Incident Overview - A recent incident reported by a consumer showed staff at a Yang Guofu outlet stepping on food display cabinets for cleaning, prompting the company to destroy the affected ingredients and replace them with new ones [1]. - The company acknowledged the incident and stated that it would investigate the situation, but the response time for further details remains uncertain [3]. Group 2: Company Background - Yang Guofu Group, founded in 2000, has grown from a small street vendor to a leading brand in the spicy hot pot industry, with over 6,300 outlets across China and internationally [4][12]. - The company adopted a franchise model in 2007, which significantly contributed to its rapid expansion, with 99.9% of its restaurants being franchises as of 2021 [9][11]. Group 3: Financial Performance - The company's financial data shows revenue of 1.182 billion RMB in 2019 and 1.114 billion RMB in 2020, with gross profits of 329.8 million RMB and 319.7 million RMB respectively [6][7]. - The average customer spending has been around 30 RMB, although it has faced criticism for higher pricing compared to competitors [24][23]. Group 4: Food Safety Concerns - The company has faced multiple food safety complaints, including incidents of rodents and unsanitary conditions in its outlets, leading to public apologies and temporary closures for investigations [13][18]. - As of November 2025, there have been 2,565 complaints against the company, primarily focused on food quality and safety issues [21][22]. Group 5: Pricing Strategy - Yang Guofu's pricing strategy has come under scrutiny, with reports of high prices for menu items compared to competitors, leading to consumer backlash and perceptions of poor value [23][25]. - The average price per dish has been noted to be higher than the industry average, which may alienate cost-sensitive consumers [23][31]. Group 6: Future Outlook - The company faces the dual challenge of restoring its brand image while managing food safety and pricing issues in a highly competitive market [31]. - The ongoing scrutiny and consumer feedback will be critical for Yang Guofu as it navigates its future strategies in the restaurant industry [31].