Core Viewpoint - A consumer raised concerns about a product from Zhongshun Jierou, specifically a handkerchief with a red tape, questioning its safety and potential health risks. The company responded by stating that the tape was a production marker that should have been removed before the product reached consumers, and they are conducting further testing to ensure safety [1][4][5]. Group 1 - A consumer reported finding a handkerchief with a large piece of red tape, expressing concerns about the quality control of a major brand and the potential health risks associated with using the product [4]. - Zhongshun Jierou confirmed that the red tape was used for marking semi-finished paper rolls and should have been removed before the final product was packaged. The company acknowledged a lapse in their quality control process that allowed one product to reach the market with the tape still attached [4][5]. - The company stated that the tape complies with national standards and has sent samples for third-party testing, promising to disclose the results publicly. They are also conducting a comprehensive quality review and will recall any products found to be problematic [4][5]. Group 2 - The consumer has not yet accepted the compensation offered by Zhongshun Jierou and remains concerned about the safety of the product while awaiting the results of the tape testing [5]. - The company emphasized its commitment to communicating with the consumer and resolving the issue, although the testing process requires time [5].
“洁柔纸巾里有红色胶带”当事人称仍在等检测结果!企业回应