FILA，线下门店或需“系统性升级”丨消费参考

Group 1: FILA Incident and Response - FILA issued an apology to consumers regarding an incident where a store employee in Zhengzhou improperly noted a customer's complaint about shoe prices in a member group chat [1] - The brand stated that the employee's actions violated their employee conduct guidelines and that they are in communication with the affected customer to resolve the issue [1] Group 2: Store Experience Upgrade - FILA is currently upgrading its store experience, with approximately 30% of its new V6 store format implemented in the first half of the year, leading to significant sales growth [2] - The brand opened its first FILA KIDS art museum store in May and launched a new FILA GOLF store format in August [2] Group 3: Market Pressure and Competitor Performance - Market pressures are evident, as Peak reported significant losses in its domestic direct sales segment, totaling over 130 million yuan from January to July [3] - Anta Sports reported low single-digit positive growth in retail sales for its brand products, while FILA also experienced low single-digit growth, indicating a stark contrast to previous years [3] - Li Ning reported a decline in retail sales, with a mid-single-digit decrease in the third quarter [3] Group 4: Importance of Service and Online Market - In the current market environment, enhancing service quality is crucial for FILA [4] - FILA has found growth in the online market, ranking first in the Tmall sales chart for sports and outdoor products during this year's Double Eleven shopping festival [4] Group 5: Need for Service System Restructuring - FILA may need to reorganize its offline service system to adapt to the changing market dynamics [5]