快递送件上门,如何落到实处?
Ren Min Ri Bao·2025-11-26 22:21

Core Insights - The article highlights the ongoing challenges in the last-mile delivery of express services, particularly the issue of packages being delivered to lockers or service stations instead of directly to consumers' homes, despite requests for home delivery [1] Group 1: Regulatory Changes - Starting March 1, 2024, the revised "Express Delivery Market Management Measures" will prohibit express delivery companies from confirming receipt of packages without user consent and from delivering packages to lockers or service stations without permission [1] Group 2: Industry Challenges - Delivery personnel face significant pressure, with some handling over 700 packages daily, and exceeding 1,000 during peak times like "Double 11" [1] - The competitive nature of the express delivery industry has led to thin profit margins, forcing companies to manage labor costs by assigning delivery personnel to multiple communities, making individual home delivery impractical [1] Group 3: Expert Recommendations - Experts suggest that regulatory bodies, express delivery companies, and e-commerce platforms should collaborate to address these delivery challenges, including enhancing regulatory oversight and promoting service standardization within the industry [1]