2025·“智造上海”｜上海“服务包”制度2.0：从“送政策”到“解难题”，2.4万个诉求如何落地？

Core Insights - The year 2025 marks a critical moment for China's modernization journey, with Shanghai actively responding to external challenges and technological changes through institutional innovation and market potential activation [1] - Shanghai's investment in technological transformation has accelerated by over 20%, with significant initiatives such as the "Service Package 2.0" addressing the needs of 24,000 enterprises [1][2] - The series of reports titled "2025·'Intelligent Manufacturing Shanghai' - Urban Leap of New Quality Productivity" will focus on key sectors and practices that showcase Shanghai's advancements in new quality productivity [1] Group 1: Service Package 2.0 Development - The "Service Package" system has evolved from a one-way policy delivery to a two-way engagement model, focusing on addressing the urgent needs of enterprises [2] - Shanghai has appointed service specialists and optimized the "One-Click" platform to assist businesses, resolving 24,000 requests [2] - The initiative aims to enhance the business environment from basic convenience to deep empowerment, providing both hard and soft support [2] Group 2: Addressing Hard Bottlenecks - For high-tech and manufacturing firms, computing power and electricity are essential; the "Service Package" system offers solutions through city-district collaboration [3] - Lazada (Shanghai) reported annual computing power rental costs of 60 million yuan, prompting the issuance of 600 million yuan in computing power vouchers to support AI applications [3] - The Pudong District has implemented a digital public service center to provide bundled discounts and direct support to enterprises, effectively reducing innovation costs [3] Group 3: Case Study - Bilu Electronics - Bilu Electronics faced production expansion challenges due to electricity capacity constraints; the "Service Package" mechanism facilitated a solution by coordinating multiple departments [5][6] - The company successfully completed capacity expansion, adding two production lines, with projected revenues exceeding 1.5 billion yuan by 2025 [6] - Bilu Electronics also received various policy subsidies, enhancing its options during software upgrades and improving talent retention through supportive policies [6] Group 4: Financial Support and Innovation - The "Service Package" system aims to bridge the gap between capital and technological innovation, addressing the high costs and risks associated with basic research [7] - Companies investing over 100 million yuan in basic research can receive a 10 million yuan subsidy, encouraging contributions to public research funds [7] - A monthly investment and financing matching mechanism has been established to support high-growth companies, particularly those planning to list in Hong Kong [7] Group 5: Enhancing Foreign Investment Certainty - The "Service Package" system has evolved into a proactive and efficient service framework, enhancing the certainty of foreign investment in Shanghai [8] - The establishment of the Deca Academy aims to connect global networks with local expertise, facilitating smoother operations for foreign enterprises [8][11] - The Shanghai government has streamlined approval processes for foreign companies, significantly reducing project preparation times and enhancing operational certainty [11] Group 6: Comprehensive Service Network - The "Service Package" system has transformed into a systematic approach to address common issues faced by enterprises going global, such as compliance and tariffs [12] - The Songjiang District has developed a service matrix to support companies in market expansion, risk management, and supply chain management [12] - This comprehensive approach aims to empower entire industries rather than just individual companies, signaling Shanghai's commitment to fostering enterprise growth [12]