外卖平台集体转向：骑手超时罚款正在加速退场

Core Insights - The era of deducting payments from delivery riders for exceeding delivery times is coming to an end, with Taobao Shanguo expanding its policy to eliminate such deductions across 60 cities starting December 3, 2023, and aiming for nationwide coverage by the end of the year [1][2] Group 1: Policy Changes - Taobao Shanguo will implement a more scientific and humane points-based management system for delivery riders, where a base score of 70 points can be increased for timely deliveries and no violations, with additional rewards for scores above 75 [1] - Meituan has announced plans to fully eliminate late delivery fines by the end of 2023, having already piloted a points system in 22 cities [2] - JD.com has also initiated trials in 25 cities to replace late delivery fines with a service points management system, promoting a shift from punitive measures to positive incentives [2] Group 2: Additional Measures - Taobao Shanguo is introducing several supportive measures, including a "knock to enter" service, optimizing community access, and improving order matching rates, which have exceeded 90% [1] - The platform is enhancing fatigue management rules by reminding riders to take breaks and optimizing the "forced offline" mechanism [1] - Safety incentives are being increased, with cash rewards for riders demonstrating excellent safety performance [1]