深圳市市场监督管理局深汕监管局打造放心消费“新样板”

Core Insights - The Shenzhen Deep-Shan Regulatory Bureau aims to enhance consumer confidence and stimulate economic growth by creating a safe and reliable consumption environment by 2025 [2][3] Group 1: Regulatory Framework - The bureau prioritizes consumer interests and integrates the construction of a trustworthy consumption environment as both a livelihood and development project [3] - A detailed work plan for 2025 has been issued, focusing on strengthening regulatory oversight in key areas, innovating service models, and improving consumer rights protection mechanisms [3] - A project-based approach has been adopted to ensure accountability and effective implementation of tasks [3] Group 2: Consumer Safety Measures - The bureau adopts a "zero tolerance" policy towards regulatory violations, particularly in high-risk consumer goods such as electric bicycles and children's products [4] - A total of 35 batches of key industrial products were supervised and 41 batches were rapidly tested, with strict actions taken against 4 batches of non-compliant products [4] - A special campaign was launched to address measurement issues, inspecting 226 businesses and resolving 7 illegal cases to enhance market trust [5] Group 3: Enhancing Consumer Experience - The bureau has expanded its consumer protection services, establishing new complaint resolution stations in key areas for more accessible consumer support [6] - An online dispute resolution mechanism has been implemented, achieving a 100% acceptance rate for consumer disputes and a 99% timely resolution rate [6] - Various promotional activities have been organized to raise consumer awareness and foster a safe consumption environment [6] Group 4: Market Vitality and Brand Development - The bureau is focused on creating demonstration projects to enhance the overall consumption environment, particularly in the seafood industry [7] - The establishment of the "Seafood Trust Consumption Commitment District" aims to standardize pricing and weight practices, significantly improving consumer trust [7] - The improved consumption environment is expected to stimulate strong domestic demand and contribute to high-quality economic development in the region [7]