用好市民服务热线这把钥匙（编辑手记）

Core Viewpoint - The article highlights the effectiveness of the citizen hotline (12345) in addressing the challenges faced by delivery personnel in Beijing, showcasing a model for urban governance that enhances communication between authorities and the public [1] Group 1: Urban Governance - The 12345 hotline has implemented measures such as designated parking areas, additional battery swap stations, and the deployment of guides to alleviate the difficulties faced by delivery workers [1] - The approach of "responding to complaints immediately" and "one order manages everything" reflects a commitment to responsibility and effective governance [1] Group 2: Community Engagement - The hotline serves as a tool for gathering public opinion through big data, which aids in improving urban management and aligns with the principle of "the people build the city, and the city serves the people" [1] - Effective communication between governance bodies and the community not only resolves specific issues but also enhances the sense of security and well-being among citizens [1] Group 3: Future Directions - There is a call for continued utilization of the citizen hotline to unlock more pathways and methods for addressing urban governance challenges, ensuring that solutions reach every household [1]