北京深化接诉即办改革——12345，有呼必有应

Core Insights - The article emphasizes the importance of the 12345 citizen hotline in enhancing urban governance and responding to public demands effectively [2][3] - It highlights the integration of smart technology in urban management, making the hotline a crucial tool for real-time feedback and service improvement [2][3] Group 1: Public Service Enhancement - The Beijing government has initiated targeted governance to improve the service experience for delivery riders, addressing issues such as parking and battery swapping [2] - The hotline has received 2,305 requests from delivery riders in the first half of the year, indicating a significant demand for improved services [2] - The city has implemented measures like designated parking areas and additional battery swap stations to enhance service standards in commercial areas [2] Group 2: Urban Governance Reform - The 12345 hotline serves as a "digital nerve" for the city, facilitating quick responses to various citizen needs and integrating smart technology into urban governance [2] - Over the past six years, the hotline has handled 170 million requests with a resolution rate of 97.2% and a satisfaction rate of 97.6% [2] - The hotline has also played a role in environmental protection, as demonstrated by its quick response to a construction issue threatening a local bird habitat [2] Group 3: Future Directions - The government plans to further strengthen the functions of public service platforms like the citizen hotline during the 14th Five-Year Plan period [3] - The initiative aims to foster a participatory governance model where citizens act as both participants and supervisors in urban management [3]