SF Holding(SZ:002352) Xin Lang Cai Jing·2025-12-01 04:19Core Viewpoint - SF Express has launched a "cash compensation" service for delayed deliveries, marking the first time in the industry that such compensation is offered in cash form [1][2]. Group 1: Service Details - The service is available through SF Express's official channels, including its app and mini-program, and will initially be rolled out in ten cities, including Shenzhen and Qingdao, with plans for nationwide coverage [1]. - Compensation will be based on the estimated delivery time at the time of pickup, with a tiered compensation structure depending on the duration of the delay and the customer's membership level, offering 20%-30% of the base shipping fee [1]. - Customers can receive cash compensation or exchange it for higher-value shipping coupons, while the company will bear all costs associated with the compensation [1]. Group 2: Industry Context - Currently, the common practice in the industry requires consumers to apply for compensation for delayed orders, with varying processes depending on the courier company or e-commerce platform [3]. - According to the State Post Bureau, the total express delivery volume in China is projected to reach 1.758 billion packages in 2024, a year-on-year increase of 21.5%, with revenue expected to hit 1.4 trillion yuan, up 13.8% [3]. - SF Express reported a total revenue of 225.261 billion yuan for the first three quarters of 2025, an increase of 8.89% year-on-year, with a net profit of 8.308 billion yuan, up 9.07% [3].