顺丰12月1日起推超时赔付服务，成本由公司承担

Core Viewpoint - SF Express is launching a "Delayed Compensation" service starting December 1, where the company will bear the costs of compensation for delivery delays caused by its transportation issues, ensuring that couriers are not held responsible [1] Group 1: Service Details - The "Delayed Compensation" service will initially be available in ten cities, including Shenzhen and Qingdao, with plans for nationwide coverage [1] - Customers can receive cash compensation if their delivery is delayed due to SF Express's reasons, based on the estimated delivery time at the time of pickup [1] Group 2: Compensation Structure - Compensation will be tiered based on the duration of the delay and the customer's membership level, with refunds ranging from 20% to 30% of the base shipping fee [1] - Additionally, members will receive an incremental increase of 5% to 10% on the base compensation amount, depending on their membership level [1] Group 3: Responsibility and Management - The company will utilize a big data system for intelligent analysis and responsibility allocation throughout the entire package flow process, rather than simply attributing blame to individuals [1] - The costs associated with this compensation will be fully covered by the company, relieving couriers of any financial liability [1]