SF Holding(SZ:002352) Huan Qiu Wang·2025-12-01 09:27Group 1 - The core point of the article is that SF Express has launched a "late delivery compensation" service, allowing customers to receive compensation for delays caused by the company's transportation issues [1][3] Group 2 - The compensation standard is based on the estimated delivery time at the time of pickup, with compensation rates ranging from 20% to 30% of the basic shipping fee depending on the duration of the delay and the customer's membership level [3] - SF Express will utilize a big data system for intelligent analysis and responsibility breakdown throughout the entire logistics process to address issues [3] - The costs associated with this compensation will be fully borne by the company, with no liability placed on the delivery personnel [3] Group 3 - To prevent potential malicious claims, SF Express will implement an intelligent risk control system that automatically tracks and analyzes each compensation request using a big data model to identify abnormal patterns [3] Group 4 - The "late delivery compensation" service is initially launched in ten cities, including Dalian, Shenzhen, Qingdao, Wuhan, Nanjing, Shaoxing, Shijiazhuang, Xiamen, Xi'an (including Xianyang), and Chengdu (including Ziyang and Meishan), with plans to expand to more areas as the model matures [3] - The service will eventually cover various products, including SF Standard Express and Same-Day Delivery, with a goal of nationwide coverage [3]