Core Viewpoint - SF Express has launched a "late delivery compensation" service starting December 1, where customers can receive cash compensation for delays caused by the company's transportation issues, with costs fully borne by the company [1] Group 1: Service Details - The "late delivery compensation" service is available through SF Express's official channels, including mini-programs and apps [1] - Initially, the service will be rolled out in 10 cities, including Shenzhen and Qingdao, with plans for nationwide coverage [1] Group 2: Responsibility and Cost Management - SF Express emphasizes that the responsibility for delays will not be attributed to individual couriers; instead, the company will utilize big data systems for intelligent analysis and responsibility allocation [1] - The costs associated with this compensation will be entirely covered by the company, relieving couriers of any financial liability [1]
顺丰12月起推超时赔付服务,成本由公司承担