Core Points - On November 29, users received false flight cancellation notifications from the airline service platform, TravelZongheng, due to a system malfunction, leading to unnecessary costs for some users [1][2][3] - TravelZongheng's customer service confirmed the system error and stated that the flight information provided is for reference only, advising users to verify with airlines directly [3] Company Overview - TravelZongheng is a mobile service product launched by China Civil Aviation Information Network Co., Ltd., which provides comprehensive travel information services from preparation to arrival [9] - The company is a state-owned enterprise established in 2001, serving nearly 30 domestic airlines and around 200 regional and international airlines, covering 300 domestic cities and 80 international cities [9]
“您的航班已取消！”航旅纵横大面积误发通知，网友要求赔偿退票费和差价，客服：信息仅供参考，无法赔