Core Viewpoint - On November 29, a system failure at the travel service platform "航旅纵横" led to widespread misinformation regarding flight cancellations, causing users to incur additional costs for rebooking and cancellation fees [1][3]. Group 1: Incident Details - Multiple users received incorrect flight cancellation notifications from "航旅纵横" around 15:00 on November 29, prompting them to rebook flights that were actually still operational [1][2]. - One user reported incurring a cancellation fee of 350 yuan when attempting to refund a newly booked ticket after discovering the original flight was still scheduled [2]. Group 2: Company Response - "航旅纵横" acknowledged the system malfunction that caused the misinformation and stated that the issue has been resolved [3]. - The company clarified that the flight information provided is for reference only and advised users to verify flight status directly with airlines [3]. - "航旅纵横" indicated that it would not compensate users for any financial losses incurred due to the erroneous notifications [3]. Group 3: Company Background - "航旅纵横" is a mobile service product launched by China Civil Aviation Information Network Co., Ltd., which provides comprehensive travel information services from preparation to arrival [13]. - The company is a state-owned enterprise established in 2001, serving as a core system provider for major domestic airlines and airports in China [13]. - As of August 2011, "航旅纵横" had 39 subsidiaries and joint ventures, serving nearly 30 domestic airlines and covering 300 domestic and 80 international cities [13].
“您的航班已取消！”航旅纵横大面积误发通知，网友要求赔偿，客服：无法赔