Core Viewpoint - The company, Hanglv Zongheng, faced complaints regarding erroneous flight cancellation notifications due to a system malfunction, leading to user confusion and financial losses [1][2][3]. Group 1: Incident Overview - On November 29, users received incorrect flight cancellation alerts from Hanglv Zongheng, prompting some to purchase new tickets, only to find that their original flights were still operational [1][2]. - Affected users reported incurring additional costs, including ticket price differences and cancellation fees, with one user specifically mentioning a 350 yuan fee for a new ticket [2]. Group 2: Company Response - Hanglv Zongheng acknowledged the system failure that caused widespread misinformation and stated that the issue has been resolved [3]. - The company clarified that the flight information provided is for reference only and advised users to verify with airlines directly, indicating that they would not compensate for any financial losses incurred by users [3]. Group 3: Company Background - Hanglv Zongheng is a product of China Civil Aviation Information Network Co., Ltd., which is the only state-owned enterprise specializing in information services for civil aviation in China [12]. - Established in 2001, the company serves nearly 30 domestic airlines and 200 regional and international airlines, covering 300 domestic cities and 80 international cities [12].
大面积误发航班取消通知，航旅纵横回应：已修复，将提供专项补偿