Core Viewpoint - The company "航旅纵横" experienced a system malfunction that led to the erroneous reporting of multiple flight cancellations, causing inconvenience for travelers and prompting the company to issue an apology and offer compensation to affected users [1] Group 1: Incident Details - On November 29, between 15:10 and 15:26, "航旅纵横" mistakenly reported flight status updates, resulting in confusion for travelers [1] - Users received notifications about flight cancellations, which were later found to be incorrect due to a system error [1] Group 2: Company Response - "航旅纵横" has conducted a prompt investigation and resolved the issue, ensuring that the system is functioning correctly [1] - The company is collecting feedback from affected users through various channels, including email, customer service, and the "航旅纵横" app [1] - Compensation will be provided based on the actual losses incurred by users due to the erroneous notifications [1]
航旅纵横回应误发航班取消提醒:已排查并修复,将提供专项补偿
Bei Jing Shang Bao·2025-12-01 14:11