大面积误发航班取消提醒通知,航旅纵横回应:提供专项补偿
Bei Ke Cai Jing·2025-12-02 07:12

Core Viewpoint - The incident involving "Travel Sky" mistakenly reported multiple flight cancellations, leading to users incurring unnecessary ticket change fees. The company has acknowledged the issue and is taking steps to compensate affected users [1]. Group 1: Incident Details - On November 29, between 15:10 and 15:26, "Travel Sky" experienced erroneous flight status reports [1]. - The company promptly identified and rectified the issue, ensuring that the misinformation was addressed quickly [1]. Group 2: User Impact and Compensation - Several users reported on social media that they received notifications of flight cancellations, only to find that their flights were still operational, resulting in unexpected cancellation fees [1]. - "Travel Sky" has committed to compensating affected users based on their actual losses and has provided multiple channels for users to report their claims, including an official email, customer service hotline, and online support through the app [1].