Core Insights - The core theme of the article is the efforts of Shenzhen Airlines' Sichuan branch to enhance service quality as part of the "Civil Aviation Service Consumption Promotion Year" initiative, focusing on passenger needs and comprehensive strategies to boost consumer confidence and industry recovery [1][3]. Group 1: Service Improvement Initiatives - The company recognizes that high-quality service is not only a core competitive advantage but also a crucial driver for industry recovery and consumer confidence [3]. - The Sichuan branch has implemented a service philosophy centered on "people-oriented and customer-respected," integrating local cultural elements into their service offerings [3]. - A service mechanism has been established to optimize support for special passengers, including standardized processes for child-friendly travel [3]. Group 2: Performance Metrics - The branch has achieved a flight punctuality rate exceeding 80%, with continuous improvements noted [5]. - There has been a significant reduction in passenger complaints, while commendation letters have increased by 50.7% year-on-year, indicating enhanced service capability and management levels [5].
深航四川分公司高质量 推进“民航服务提振消费年”主题活动
Zhong Guo Min Hang Wang·2025-12-03 05:17