Core Viewpoint - Nanjing People's Insurance Company (Nanjing PICC) emphasizes the integration of consumer protection into its operational framework, aligning with the political and people-oriented principles of the Party, and aims to enhance service quality and governance effectiveness through innovative practices [1][3][10] Group 1: Consumer Protection Initiatives - Nanjing PICC has established a systematic consumer protection framework that includes the integration of consumer protection into annual key tasks and a dual assessment system, ensuring a structured and responsive approach to customer complaints [2] - The company has implemented a closed-loop management mechanism for customer feedback, achieving an average response time of under 15 minutes and a 100% complaint resolution rate [2] - Nanjing PICC has introduced a "green channel" for rapid claims processing, significantly reducing the time required for complex claims, exemplified by a 60% acceleration in processing third-party liability claims [2][3] Group 2: Financial Knowledge Promotion - The company prioritizes financial literacy as a means to enhance public understanding of insurance products, conducting over 320 outreach events that reached more than 500,000 individuals [4] - Nanjing PICC has successfully insured over 6 million people under the "Nanjing Ninghui Bao" program, with total payouts exceeding 440 million yuan, thereby solidifying public trust in its services [4] Group 3: Inclusive Service Development - Nanjing PICC focuses on providing tailored services for vulnerable groups, including the elderly and outdoor workers, by establishing dedicated service channels and enhancing service accessibility [5][6] - The company has achieved a 98.2% satisfaction rate for its elderly services, demonstrating its commitment to meeting the needs of this demographic [6] Group 4: Innovation in Service Delivery - Nanjing PICC has adopted innovative service models to address emerging challenges, such as the introduction of an integrated online damage assessment service for electric vehicle insurance, capturing over 55% of the market share in this segment [8] - The company has also developed a comprehensive service platform that streamlines the claims process for minor accidents, reducing average processing time to under 30 minutes [9] Group 5: Commitment to Public Welfare - Nanjing PICC has actively participated in long-term care insurance initiatives, providing support to 25,000 disabled individuals with total compensation reaching 180 million yuan [9] - The company continues to enhance its service offerings by integrating technology and innovative insurance models, thereby reinforcing its role in promoting public welfare and community well-being [10]
在践行“金融工作政治性、人民性”中 厚植消保沃土，织密民生防护网