代金券揽客见效、客流重返风波前 “券后留客”成西贝新考题

Core Viewpoint - After facing a crisis for over two months, Xibei is actively working on recovery, showing initial positive results with a return of customer traffic to pre-crisis levels in November [1][4]. Group 1: Recovery Measures - Xibei has implemented various strategies such as price reductions, issuing vouchers, optimizing menu items, and establishing "sunshine kitchens" to regain consumer trust [1][5]. - The customer flow began to recover from late September, following a significant drop after the crisis began on September 10 [4][5]. - In October, Xibei issued vouchers for any purchase over 100 yuan, leading to higher customer traffic compared to previous years [5]. Group 2: Customer Engagement and Feedback - The "gratitude feedback" campaign in November offered vouchers for purchases over 50 yuan, resulting in customer traffic being on par with the previous year [5][7]. - Despite the positive response to voucher campaigns, concerns about food safety remain among consumers [7][11]. Group 3: Pricing and Product Adjustments - Xibei has adjusted prices for 41 menu items, with significant reductions such as the Mongolian beef price dropping from 169 yuan to 139 yuan per pound [8][10]. - The average customer spending has decreased to approximately 75 yuan due to these price adjustments [8]. Group 4: Service and Operational Improvements - Xibei is enhancing service quality by providing baby care napkins, free dental kits, and first aid kits in all stores [8]. - The company has also introduced various subsidies for frontline staff, with total subsidies ranging from 300 to 800 yuan per person [8]. Group 5: Long-term Strategy and Challenges - Xibei's long-term strategy focuses on building trust and optimizing cost structures, emphasizing the importance of maintaining food safety and service quality [12]. - The challenge remains in balancing profitability while ensuring customer retention post-promotional activities, as reliance on short-term promotions may lead to customer dependency [9][11].