Meta Platforms(US:META) CNET·2025-12-05 00:56Core Insights - Meta has launched a new centralized support hub for Facebook and Instagram to streamline user assistance and improve account issue reporting [1][2] - The new AI support assistant is being tested on Facebook, aiming to enhance user experience by simplifying access to support [3] - Meta has updated its account recovery process, making it easier for users to regain access to their accounts after being locked out or hacked [4] User Experience Enhancements - The centralized hub is designed to make it easier for users to report account issues and find answers quickly, utilizing Meta AI technology [2] - The AI assistant will help users navigate support options without having to go through multiple menus [3] Account Recovery Improvements - Meta's updated account recovery process will provide timely alerts about risky activities via email and SMS, with adaptable guidance based on user situations [4] - The success rate for recovering hacked accounts has increased by over 30% in the US and Canada this year due to these new measures [5] Security Features - Meta is implementing Security Checkups to help users proactively secure their Facebook and Instagram accounts [6]