Sou Hu Cai Jing·2025-12-05 06:16Core Viewpoint - On December 4, multiple users reported payment issues across Alibaba's apps, including Alipay, Taobao, Xianyu, and Ele.me, leading to widespread complaints and trending topics on social media. The issues were resolved later that night [1][6]. Group 1 - Users experienced successful payments being displayed as "pending payment," with customer service overwhelmed by over 9,000 users in the queue [3][6]. - The technical issues primarily occurred between 10:30 PM and 12:00 AM, with additional problems such as forced account logouts, incorrect balance displays, and failed order confirmations [6][7]. - Alibaba's customer service advised users not to attempt repeated payments if their orders showed as pending, assuring that the system would update shortly [6][7]. Group 2 - By December 5, all affected services were restored, although the company has not disclosed the specific technical reasons behind the failures [7]. - Reports indicated that Alibaba's programmers worked overnight to address the issues, highlighting the urgency and scale of the response [7].