Sou Hu Cai Jing·2025-12-05 10:13Core Viewpoint - Chinese airlines, including China Southern Airlines, Air China, and China Eastern Airlines, have announced a special ticket handling policy for flights involving Japan, allowing free cancellations and changes for travel until March 28, 2026 [1][4]. Group 1: Policy Details - The special handling policy applies to tickets with at least one unused segment involving flights to, from, or transiting through Japan, with travel dates from November 15, 2025, to March 28, 2026 [4]. - The policy is applicable for tickets issued or reissued before 12:00 on December 5, 2025 [4]. - Cancellations must occur before the scheduled departure time of the flight, and the policy does not apply to cancellations made after the flight's scheduled departure or before November 14, 2025 [4]. Group 2: Change and Refund Procedures - Passengers can change their flights to dates within three days before or after the original flight date for free, with additional changes subject to ticket conditions [5]. - Refunds for unused segments can be processed without a cancellation fee, but tickets that have already been changed must follow the original ticket conditions for refunds [5]. - For changes in itinerary or carrier, it is recommended to refund the original ticket and purchase a new one [5].