Bei Jing Shang Bao·2025-12-05 12:21Group 1 - Multiple airlines including Air China, China Southern Airlines, China Eastern Airlines, Hainan Airlines, and Shenzhen Airlines announced a free refund and change policy for flights to and from Japan booked before March 28, 2026 [1] - The previous free refund and change policy was set to expire on December 31, 2025 [1] Group 2 - The announcement includes specific routes such as flights to and from Osaka, Nagoya, Fukuoka, Sendai, Hiroshima, Sapporo, and Okinawa operated by Air China and its code-sharing flights [4] - Passengers wishing to change or refund their tickets after November 15, 2025, must do so based on the cancellation time of their ticket reservation [4] Group 3 - For ticket changes and refunds, passengers who have not confirmed new travel dates should contact the original booking channel or Air China's customer service hotline 95583 before the scheduled flight departure time [5]