Core Insights - The company, 德施曼, has established itself as a leading high-end smart lock brand since its inception in 2009, maintaining the top sales position for 13 consecutive years [1] - The service philosophy of 德施曼 emphasizes "speed, professionalism, and exceeding expectations," which is strictly adhered to by all employees from the founder to frontline staff [1] - The integration of AI into customer service has significantly enhanced customer experience and operational efficiency, marking a transformative shift in the industry [5][6] Group 1 - 德施曼 has implemented AI technology, specifically the conversational AI agent ZENAVA, to improve customer service processes such as appointment scheduling and after-sales inquiries [3] - The AI agent ZENAVA has achieved an independent reception rate of 83% and has reduced human labor costs by 50% since its deployment [3] - The company aims to leverage AI not only to enhance efficiency but also to create a competitive barrier in the customer service sector [5] Group 2 - The introduction of AI has allowed 德施曼 to convert AI from a conceptual tool into a measurable business asset, demonstrating long-term value [4] - The company is committed to being a leader in the transformation of customer service through innovative AI applications, striving to provide smarter, more efficient, and more personalized service [6]
天润云（02167.HK）客户说｜德施曼将AI转变为生产力，为客户创造超预期价值