政务应用多些用户思维（来论）

Group 1 - The core viewpoint emphasizes that digitalization of public services is not merely a technical upgrade but a governance transformation that requires a user-centric approach to truly benefit the public [2] - There are emerging concerns regarding the implementation of digital platforms, where some projects are launched without considering user habits and needs, leading to underutilization and inefficiency [1] - The article highlights the importance of continuous improvement and data sharing post-implementation to better meet public demands, citing examples from Zhejiang and Anhui provinces that successfully enhance user experience [1] Group 2 - The article stresses that digitalization should not be seen as a one-time task but rather as an ongoing process that requires thorough research and user feedback before and after the construction of digital platforms [1] - It points out that some digital services are overly complex or limited in functionality, which discourages user engagement and satisfaction [1] - The need for a shift from a formalistic approach to a more practical and user-friendly digital service design is emphasized, advocating for a focus on improving the overall user experience [1]