Riyadh Air and IBM Partner to Launch World's First AI-Native Airline

Core Insights - Riyadh Air has been unveiled as the world's first AI-native airline, designed from the ground up without legacy systems, aiming to transform guest and employee experiences in aviation [1][4][9] - The collaboration with IBM Consulting has integrated AI into the airline's operations, leveraging a broad partner ecosystem to create a seamless technology strategy [2][4][9] Company Overview - Riyadh Air is a full-service airline owned by the Public Investment Fund (PIF) of Saudi Arabia, launched in March 2023, with plans to connect over 100 destinations globally by 2030 [10] - The airline is focused on sustainability and safety, featuring advanced aircraft with state-of-the-art cabin interiors and digital in-flight entertainment systems [10] AI Integration and Operational Efficiency - The airline's operations are built on a completely blank digital slate, allowing for the creation of new revenue opportunities and reinvestment in innovation [6][8] - AI capabilities are embedded into workflows to enhance employee engagement and improve the travel experience for guests [5][7] Employee and Customer Experience - Riyadh Air will introduce a personalized digital workplace powered by AI agents, simplifying HR workflows and enhancing employee self-service capabilities as the workforce is expected to double in the next 12 months [7] - AI-powered mobile applications will facilitate a connected journey for employees and guests, enabling tailored services and proactive support [7][8] Future Aspirations - The airline aims to redefine aviation standards and set a new benchmark for modern enterprises, with a vision to serve millions of travelers by 2030 [4][9]