杭州男子打网约车导致上班迟到“捐了”100元，向平台维权！

Core Viewpoint - The article discusses a complaint from a customer regarding a ride-hailing service, highlighting issues with driver reliability and the impact on the customer's work attendance. Group 1: Customer Experience - A customer named Mr. Chen experienced a delay in receiving a ride from a ride-hailing platform, leading to a late arrival at work and a financial penalty imposed by his company for tardiness [1][3]. - Mr. Chen reported that he waited over 20 minutes for the ride, only to find the driver had moved 700 meters away and was unresponsive to calls [3][7]. - After failing to locate the driver, Mr. Chen opted to take a taxi, which cost him 41 yuan, resulting in a total expense exceeding the estimated fare of 30 yuan for the ride-hailing service [9][11]. Group 2: Company Policy and Customer Compensation - The company has a policy where employees who are late must contribute to a group fund, with penalties increasing based on the number of occurrences, capped at 200 yuan [1][11]. - Mr. Chen expressed his frustration over the situation and requested compensation from the ride-hailing platform, amounting to 196 yuan, to cover his additional expenses incurred due to the delay [11]. - The ride-hailing platform, Meituan, acknowledged the issue and stated they were investigating the driver's behavior, which included the driver moving to an airport location during the ride request [13].