《医院运营管理：方法、实践、案例》，教你轻松“拿捏”运营管理

Core Viewpoint - The establishment of a hospital operations management department is essential for integrating core business and operational management, enhancing service quality, and achieving cost control under the new medical reform policies [3][4][5]. Group 1: Importance of Hospital Operations Management - The pressure for internal control in hospitals has increased due to the DRG/DIP cost control requirements and the government's push for high-quality development in public hospitals [3]. - Hospital operations management is crucial for transforming operational management into value creation and improving both service capacity and quality [3][4]. - There is a common misunderstanding regarding the role of the operations department, which is distinct from other departments like medical quality and financial management [3][4]. Group 2: Functions and Benefits of the Operations Department - The operations department serves as a service organization for both internal staff and external patients, aiming to resolve workflow issues and enhance service delivery [6]. - It is not meant to replace existing functional departments but to integrate medical service processes, improve service quality, and increase hospital efficiency [7]. - The operations department can effectively coordinate between various departments, addressing issues that arise from departmental silos and enhancing collaboration [8][9]. Group 3: Operational Efficiency and Support - The operations department can drive the standardization and process optimization of medical services, ensuring comprehensive support for clinical departments [10]. - It provides timely and comprehensive management and decision-making support to hospital administrators, facilitating better problem identification and resolution [11][13]. - By improving internal service support for frontline medical staff, the operations department allows them to focus on patient care rather than administrative issues [14]. Group 4: Data Analysis and Strategic Implementation - The operations department plays a critical role in analyzing operational data and proposing solutions to achieve strategic goals [16]. - It assists departments in enhancing service quality and internal development, thereby freeing department heads to concentrate on strategic and significant issues [17]. - The establishment of the operations management department is seen as a necessary evolution in hospital management, particularly as hospitals grow and require more refined management practices [17]. Group 5: Publication and Knowledge Sharing - The experiences and innovative practices of the operations management department at Zhongnan Hospital of Wuhan University have been compiled into a book, providing a reference for hospital operational management [18]. - The book addresses key decision-making issues in hospital management, including system construction, resource allocation, process optimization, and performance evaluation [18]. Group 6: Structure and Content Overview - The book outlines the development and evolution of hospital operations management, including domestic and international research, operational model construction, and practical explorations [19][20]. - It covers resource allocation methods, medical service process management, and the construction of performance evaluation systems [19][20].