Aurora(US:JG) Globenewswire·2025-12-08 12:00Core Insights - Aurora Mobile Limited has launched LiveDesk, an AI-driven customer service platform designed to enhance multi-channel customer communication and improve service efficiency [1][4]. Industry Challenges - Enterprise customer service is facing challenges such as fragmented communication channels, delayed responses, and limited service efficiency, which increase management costs and impact customer satisfaction [3]. LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common inquiries, reducing operational costs by 70% and supporting omnichannel integration across various platforms [4]. - The platform offers intelligent routing for inquiries, ensuring simple questions are answered automatically while complex issues are escalated to human agents [4]. - LiveDesk includes dual service modes of "Live Chat" and "Smart Ticketing," optimizing resource allocation and enhancing team collaboration [4]. - Comprehensive data insights are provided, allowing enterprises to track customer behavior and optimize service strategies [4]. Application Across Industries - LiveDesk is applicable in various sectors including e-commerce, software services, gaming, and lifestyle services, facilitating pre-sale guidance, after-sale support, and complaint handling [6]. Value Proposition - The launch of LiveDesk aims to improve customer response speed, enhance customer satisfaction to over 90%, and significantly reduce the workload of customer service teams [10].