山姆回应麻薯盒内惊现老鼠：系在取货点放置期间被侵入

Core Viewpoint - The incident involving a live mouse found in a box of mochi purchased from Sam's Club in Shenzhen has sparked significant public attention and concern regarding food safety and customer experience [1]. Group 1: Incident Details - A consumer ordered a 24-piece box of Member's Mark original mochi through the Sam's Club app, and upon delivery, discovered a live mouse inside the packaging [1]. - The consumer expressed disbelief at the occurrence, describing it as a "jackpot" level incident [1]. Group 2: Company Response - Sam's Club responded by emphasizing their commitment to food safety and customer experience, stating they immediately engaged a professional pest control company for a thorough investigation [4]. - The company reported that their strict pest control measures were in place, and upon reviewing records and surveillance footage, no signs of pest issues were found in the production, packaging, or storage processes [5]. - An investigation revealed that the pickup location was outdoors, with nearby vegetation providing a habitat for pests, leading to the conclusion that the mouse likely entered the packaging during the time it was at the pickup point [5]. - Sam's Club has communicated with the affected consumer to resolve the issue and expressed apologies for the inconvenience caused, promising to enhance packaging management and delivery services in the future [5].