e& Selects Amdocs to Power Its Generative AI Experiences

Core Insights - Amdocs has been selected by e& UAE to integrate generative AI into its business systems, aiming to enhance revenue opportunities, business efficiencies, and customer experiences [1][2][5] Group 1: Amdocs and e& UAE Collaboration - The collaboration will utilize Amdocs' amAIz platform, which includes a library of predefined telco agents and skills to improve business efficiencies and reshape customer interactions [2][3] - Amdocs will provide a telco-specific guardrail control mechanism to ensure safe and secure integration of generative AI, including logging, auditing, and privacy compliance measures [3][5] - The partnership is supported by NVIDIA's AI platform, which includes tools for building and deploying generative AI models [4][5] Group 2: Industry Impact and Future Prospects - e& UAE is positioned as a leader in the telecom industry by being one of the first service providers to integrate generative AI, which is expected to enhance customer care and operational efficiency [5][9] - The integration of AI agents is seen as a transformative step for the telecom industry, enabling measurable improvements in business operations and customer experiences [5][9] - Amdocs reported a revenue of $4.53 billion in fiscal 2025, indicating strong financial performance and potential for growth in AI-driven solutions [9]