顾客反映麻薯盒内有活老鼠，山姆回应并致歉

Group 1 - A consumer reported finding a mouse in a delivery from Sam's Club's "Express Delivery" service, raising concerns about food safety and hygiene [2] - The consumer has gathered evidence, including videos, photos, and receipts, and is pursuing multiple channels for rights protection [2] - Sam's Club responded by stating that the delivery location was outdoors, and a third-party pest control expert found evidence of pest activity in the surrounding area, suggesting that the contamination occurred at the pickup point [2] Group 2 - Sam's Club has communicated with the consumer and expressed apologies for the inconvenience caused, indicating that they will enhance packaging management and delivery services in the future [2]