FastGPT可以转人工吗？FastGPT转人工设置教程

Core Insights - FastGPT is positioned as an effective AI engine for enterprise-level customer service, capable of seamlessly transitioning to human agents when faced with complex inquiries, thereby reducing the volume of human consultations by 74% [2][3]. Group 1: FastGPT and Customer Service Integration - FastGPT can be integrated with various platforms such as H5, mini-programs, and messaging apps through API, allowing for a unified service entry point [3]. - The system includes intelligent routing rules that allocate human agents based on the type of inquiry, enhancing service efficiency [3]. - FastGPT's data interoperability allows human agents to access historical conversations, minimizing the need for customers to repeat their issues [3][4]. Group 2: Transition to Human Agents - The transition to human agents is managed through API integration with third-party customer service systems, with the rules for triggering and allocation being centrally managed by the customer service platform [4]. - The process involves obtaining the FastGPT API key, configuring the customer service platform, and setting up transition rules, all without complex development [5][6]. Group 3: Transition Rules Configuration - Transition rules can be set based on keywords, allowing for automatic transfer to human agents when specific phrases are detected in customer inquiries [8]. - A mechanism is in place to automatically transfer to human agents if a customer repeats the same question a specified number of times without receiving a satisfactory response [9]. - Time-based rules can be established to restrict transitions to human agents to specific hours, ensuring that customers are informed of non-service times [10]. - More advanced rules can be configured to trigger transitions based on specific conditions, such as the amount of a refund inquiry exceeding a certain threshold [12].